kokangPrivacy Policy

This page describes what we collect when you use kokang and how we keep that data protected. We at kokang collect personal information—such as your name, email address, date of birth, identity document number, and payment details—during account registration and gameplay. Our commitment is to handle this information securely, limit its use to platform operations, and be transparent about how third-party processors may access it.

We store member data on servers that may sit outside your jurisdiction; we also engage payment processors, support providers, and analytics vendors who may handle your information as part of their services to kokang. We do not sell your personal data to marketers or advertisers. We disclose member information only to law enforcement or regulatory authorities when legally required, and we provide notice of such requests unless prohibited by law.

Your use of kokang indicates acceptance of this privacy policy. If you do not agree with our data practices, do not create an account. For questions about how we handle your information, contact our support team during business hours via email or in-dashboard messaging.

What data we collect on kokang

We collect information in two categories: information you provide directly and information we collect automatically. When you register for kokang, we collect your legal name, date of birth, national ID number or passport details, email address, phone number, and residential address. We also collect payment information—such as your e-wallet account details or bank account number—when you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We retain identity documents you submit during our KYC verification process.

When you use kokang, we automatically collect technical information: your IP address, device type, operating system, browser type, and login timestamps. We log all gameplay activity—game category, stake amounts, session outcomes, and timestamps. We record all account transactions: deposits, withdrawals, bonus awards, and tournament participation. We also collect information about your interactions with our support team—messages, support tickets, and resolution notes.

We use cookies and similar tracking technologies on the kokang platform. These cookies store your login session, remember your language preference, and track your navigation patterns within the platform. We do not use cookies for cross-site advertising or external tracking.

Identity data

Your legal name, date of birth, national ID, passport number, and residential address collected during registration and KYC verification.

Payment data

Your e-wallet identifiers, bank account numbers, and transaction history for deposits and withdrawals.

Gameplay data

Records of all game sessions, stakes, outcomes, and tournament participation tied to your account.

Technical data

Your IP address, device fingerprint, login history, and browser information for security and troubleshooting.

How we use your data on kokang

We use the information we collect to operate the kokang platform, process your deposits and withdrawals, verify your identity through KYC procedures, and deliver customer support. Your gameplay data helps us maintain audit trails for dispute resolution and detect fraudulent activity. We use your email and phone number to send account notifications, tournament results, and support responses. We retain your gameplay history to calculate tournament leaderboards and generate account statements.

We use technical data—IP addresses and device fingerprints—to prevent multiple account creation, detect unauthorized access, and investigate security incidents. We may use anonymised or aggregated gameplay data to improve game performance, understand player engagement patterns, and refine the kokang user experience. We do not use your data to profile you for external marketing purposes, and we do not share your personal information with external advertisers.

We retain your data as long as your kokang account is active. After account closure, we retain identity documents, payment records, and gameplay history for at least five years to comply with anti-money-laundering regulations and support potential regulatory inquiries. We may retain anonymised data indefinitely for platform analytics and security research.

Third-party processors and international data transfers

We engage third-party service providers to support kokang operations. Our payment processors—companies handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions—receive your payment information as part of their service to us. We do not control how these payment providers use your data; each maintains its own privacy policy. Our cloud infrastructure provider may store your data on servers located outside your jurisdiction. Our analytics vendor may process anonymised gameplay data to generate performance reports.

Our customer support platform may be hosted outside Indonesia; support team members in Jakarta, Surabaya, Bandung, Medan, and Semarang may communicate with backend systems that store your support history remotely. We require all third-party processors to maintain data protection standards consistent with our own practices and to use your information only for purposes necessary to provide services to kokang. We do not permit third parties to use your personal data for their own marketing purposes.

By using kokang, you acknowledge that your personal information may be transferred to and processed in jurisdictions outside Indonesia. We implement data transfer mechanisms—such as standard contractual clauses or adequacy decisions—to ensure your data remains protected during international transfers.

Your rights and data subject requests

You have the right to access, correct, or delete your personal data held by kokang. To exercise these rights, contact our support team with your account details and specific request. We will respond to data subject access requests within 30 business days. We may decline requests that require disproportionate effort, that would compromise another member's privacy, or that would violate anti-money-laundering regulations requiring us to retain transaction records.

You may request that we delete your account and associated personal data. Upon deletion request, we will close your account and delete gameplay sessions, device fingerprints, and support records. However, we will retain your identity documents, payment records, and transaction history for the legally required five-year retention period for anti-money-laundering compliance. You may withdraw consent for use of cookies through your browser settings; note that disabling cookies may impair your ability to use certain kokang features.

If you believe we have mishandled your personal data or violated applicable data protection laws, you may lodge a complaint with the data protection authority in your jurisdiction. We will cooperate with regulatory investigations and provide documentation as requested by competent authorities.

Policy updates and contact information

We may update this privacy policy from time to time. Changes take effect upon publication on the kokang website. Continued use of kokang after an update indicates your acceptance of the revised policy. We will notify you of material changes via email or account notification if feasible. For questions about our privacy practices, to request a copy of your personal data, or to lodge a complaint, contact our support team. We respond to privacy inquiries within 14 business days. Our support team operates during standard business hours via email and in-dashboard messaging on the kokang platform.

Summary: Your data protection on kokang

We at kokang collect personal, payment, and gameplay information to operate our platform, process transactions, and deliver support. We store this data securely and limit access to kokang employees and authorised service providers. We do not sell your data to external marketers or retain it longer than necessary, with the exception of transaction records held for anti-money-laundering compliance. Our third-party processors—including payment providers and cloud infrastructure companies—access your data only to the extent required to support kokang services.

We disclose personal information to law enforcement or regulatory authorities only when legally required and, where permitted by law, we provide notice of such requests. You retain rights to access, correct, or request deletion of your personal data. We respond to data subject requests within 30 business days and cooperate with data protection investigations by competent authorities. This policy applies to all members of kokang regardless of their location, provided that access to kokang itself is permitted by local law.

For additional information or to exercise your data rights, contact our support team through your kokang account dashboard or via email during business hours.