kokang Casino & Sportsbook Terms

We at kokang operate an online gaming and sportsbook platform serving members across supported jurisdictions. Our terms set out the conditions under which we provide access to slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sports betting (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

When you create a kokang account, you agree to these terms and our privacy policy. We require identity verification, payment information, and compliance with local jurisdiction rules. Our commitment is to transparent account management, secure payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and responsive member support during business hours.

This document explains our account policies, deposit and withdrawal procedures, bonus conditions, dispute resolution, and jurisdiction restrictions. By using kokang, you confirm that you have read these terms and accept our conditions. If you do not agree with any part of these terms, do not open an account.

Account opening and member eligibility on kokang

We require all kokang members to provide accurate personal information during registration. This includes your legal name, date of birth, national ID number or passport details, contact email, and phone number. We use this information to verify your identity through our Know Your Customer (KYC) process. We may request additional documents—such as a utility bill, bank statement, or proof of address—to confirm your residential location and prevent duplicate accounts.

By opening a kokang account, you confirm that you are of legal age in your jurisdiction and that access to online gaming services is lawful where you reside. Our services are available only in jurisdictions where local law permits online gaming and sportsbook platforms. You are responsible for confirming that your use of kokang complies with applicable regulations in your location. If we identify that your account violates local gaming restrictions or our terms, we may suspend or close your account without liability.

We do not permit multiple accounts per member. If we discover duplicate accounts, we reserve the right to close all associated accounts and forfeit any balances. We also prohibit account sharing, account transfers, and use of accounts by minors. Any breach of these conditions may result in account suspension and referral to relevant regulatory authorities.

KYC verification

Our Know Your Customer process requires identity documents and proof of address. We complete verification within 1–2 business days. Unverified accounts may deposit funds but cannot withdraw.

Account suspension

We may suspend accounts that violate our terms, show suspicious activity, or breach local gaming regulations. Suspended accounts may not deposit, withdraw, or access games.

Account closure

Members may request account closure at any time through their dashboard. Closed accounts cannot reopen; former members must create new accounts if they wish to rejoin.

Deposits, withdrawals, and our payment policy

We accept deposits through eight payment methods available across supported regions. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang may deposit via DANA, e-wallet, mobile banking, or local payment for instant e-wallet transfers. online payment and e-wallet offer unified payment routing. Direct bank transfers via mobile banking, local payment, online payment, and e-wallet virtual accounts also connect to your kokang balance. Each deposit method routes through our secured payment processor.

E-wallet deposits typically post within minutes. Bank transfers require standard banking review windows—typically 1–4 hours during business days. We do not charge deposit fees, but your payment provider may apply service charges. All deposits are final; we do not refund deposits except where a payment processor error is identified through our reconciliation process.

We process withdrawal requests through your member dashboard. Withdrawals route to your original deposit payment method. We apply standard anti-fraud verification to all withdrawal requests; this verification typically completes within 24–48 business hours. Bank transfers to mobile banking, Mandirl, local payment, or online payment may require 1–2 additional business days for settlement from your bank. E-wallet withdrawals via e-wallet, mobile banking, local payment, or online payment may settle faster but remain subject to each provider's processing timelines. We do not guarantee fixed withdrawal timelines; processing windows vary by payment method and banking cycles.

Game play, bonus terms, and our kokang tournament policy

When you place a stake in any kokang game—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, 3D Number Game, Reactoonz, The Great Icescape, or live-dealer titles—we immediately deduct that stake from your account balance. Outcomes are determined by the underlying game engine and are final; we do not reverse or modify outcomes after they settle. Each game publishes its rules, payout tables, and RTP (Return to Player) percentage. You are responsible for reviewing these rules before playing.

Our kokang platform operates daily and weekly tournaments across all slot and live-dealer categories. Tournament participation is automatic for all verified members unless you opt out through account settings. Tournaments are promotional events; we do not guarantee prizes or payouts for leaderboard placement. Tournament rules publish in advance; leaderboard results update in real time and final standings publish within two hours of each tournament window close.

We do not offer fixed bonus amounts or guaranteed-win guarantees. Any promotional offers or welcome bonuses are subject to terms we publish at the time of offer. Bonus terms may include wagering requirements, game restrictions, or time limits. We reserve the right to modify or cancel promotions with notice to existing members. Members who breach bonus terms forfeit bonus credits and any associated winnings.

Member liability and dispute resolution

Members are responsible for maintaining the confidentiality of their kokang login credentials. If your account is compromised, you must notify our support team immediately. We are not liable for unauthorised access if you share your password, leave your device unattended, or fail to logout. Upon notification of compromise, we will secure your account; you remain liable for any transactions completed before you reported the issue.

If you dispute a transaction, withdrawal delay, or game outcome, contact our support team with specific session details (date, time, game name, stake amount). Our team investigates using session logs and backend records. If we identify a legitimate system error affecting balance or outcome calculation, we apply corrective credits. If we identify no error, the original outcome stands. We do not overturn game outcomes based on member disagreement with payout calculations or complaint severity.

For unresolved disputes, members may escalate to our complaint resolution process. We respond to formal complaints within 14 business days. Our decision is final; we do not offer further appeals within our internal process. Members who believe we have violated local gaming regulations may lodge complaints with the appropriate regulatory authority in their jurisdiction.

Jurisdiction notice and account restrictions

Our services on kokang are available only where local law permits online gaming and wagering platforms. We do not operate in jurisdictions where such services are prohibited. Before opening an account, you must confirm that online gaming access is lawful in your location. Membership in an unsupported jurisdiction may result in account closure without refund of remaining balance.

We reserve the right to restrict or block access to specific regions based on regulatory guidance or operational decisions. Members in restricted jurisdictions who created accounts before restrictions took effect may be given a grace period to withdraw their balances. After the grace period, their accounts will be closed.

We comply with international sanctions lists and anti-money-laundering regulations. If we identify you as linked to sanctioned entities or suspicious financial activity, we will freeze your account and may forfeit your balance in accordance with applicable law.

Summary: Your rights and responsibilities on kokang

By using kokang, you agree to provide accurate information, comply with local gaming laws, and accept our account and game play policies. We commit to secure payment processing, responsive member support, and transparent game rules. You are responsible for maintaining account confidentiality, reviewing game rules before play, and confirming jurisdictional compliance.

We reserve the right to modify these terms with notice to members. Changes take effect upon publication; continued use indicates acceptance. If you do not accept revised terms, you may close your account at any time through your dashboard. For questions about these terms, contact our support team during business hours via email or in-dashboard messaging. We respond to inquiries within 4–8 business hours during standard operating days.

These terms are governed by the applicable regulations in the jurisdiction where you reside, provided that jurisdiction permits online gaming. If any clause of these terms is found invalid under local law, the remaining clauses remain in effect. These terms supersede any prior agreements or understandings between you and kokang.